F A Q

Q: Can you accept exclusive design and custom design?

A: Absolutely. We welcome for exclusive design and custom design. Just send us your design by email or fax, complete with its specification then we will carry on. Further, we always honor our agreement with customers if you ask for exclusivity
for your design. We will not sell then to another customer.
 

Q: Can customer customize your design?

A: Yes. You can change or modify our proper designs. It is acceptable if you want to change the measurement, total drawers, doors, accessories, etc.
 

Q: Is it ok for the customer's quality control?

A: Yes. Customer's quality control could be check over the product from the raw material till the finished condition.
 

Q: How about guarantee of the products?

A: Please keep in mind that there would be transit time in which we never know what could be happen during the shipment period. If something happen to the product when it comes to your place, we shall address them immediately. We might replace product free after receiving proofs of damage that is really come from the PRODUCTION FAULT. For proof of damage, we need 3 (three) photographs (it takes form front side, side and back side angle). Especially for chair, we also need the leg's photograph for each complained units.

For any minor problem, we will send some components to fix it. In the most cases, we credit you for any charges incurred because of repairing at your end in the next invoice (next order). In this case, we suggest you to insurance your shipments as most problem usually because of the transport damage. Please note, however, we have less problem so far during our experience.